Support

Some things in Alice will break or confuse you. When they do, we'd like to hear about it.

Before you rely on Alice

Features change or disappear without notice, your data may be lost, and Alice's answers can be wrong. Keep your own copies, and don't rely on it as your only way to prepare for an exam.

Email us

A bug, an idea, a wrong answer or a problem with your account: write to us. We're a small team and read every email, so a reply can take a few working days.

support@alice.tech

What helps us help you

The email address you sign in with
The course, and the file or chat, it's about
What you did, what you expected, and what happened instead
A screenshot, if you can

Questions about the app

Where something is, or whether the app can do something: ask Alice in any chat. Alice knows how the app works, and what it can't do yet.

Your data

To get a copy of your data, correct it or have it deleted, email us from the address on your account. You can also delete your whole account yourself, from the account menu at the foot of the Sources panel: it deletes all your courses, files and chats, and can't be undone. Our privacy policy says what we keep and why.

Terms

Using Alice means accepting our terms of service and privacy policy.