Delete your account and data

You can delete your Alice account, and the personal data we hold about you, from inside Alice at any time. You do not need to contact us to do it, and there is no waiting period — the deletion happens as soon as you confirm it.

1. How to delete your account on the web

1. Sign in to Alice.
2. Open your profile menu and go to Profile.
3. Select Personal info.
4. Scroll to the Account section and select Delete Account.
5. Confirm with Yes, delete account in the dialog that appears.

2. How to delete your account in the mobile app

1. Open the Alice app and sign in.
2. Go to Profile, then Settings.
3. Select Account.
4. Select Delete Account.
5. Confirm with Yes, delete account in the dialog that appears.

3. What is deleted

Deleting your account is permanent and cannot be undone. We delete the content you created in Alice — your chats and tutor sessions, your notes, and your exam and practice sessions — and you are removed from the courses you are a member of. The personal details on your account, including your name, e-mail address and the technical data we hold about your device and sign-up, are erased or irreversibly anonymized, and you are signed out on every device.

4. Before you delete

If you have a paid subscription that is still running, cancel it first — an account with an active subscription cannot be deleted. You can cancel from the same Account section. Anything you want to keep should be saved or exported before you confirm, because we cannot restore an account or its content afterwards.

5. If you cannot sign in

If you no longer have access to your account, we can handle the deletion for you — just write to us from the e-mail address the account is registered to, at support@alice.tech. Your other data protection rights are set out in our Privacy policy.

6. Contact details

Alice AI ApS
Højbro Plads 10,
1200 København K, Denmark
Company registration number (CVR): 44597144
E-mail: support@alice.tech